Accommodation Booking Terms & Conditions and House Rules
These Booking Terms apply to the business named Fourwinds Leisure (under the “Booking with” section of the Booking Confirmation and the “Provider Information” in the confirmation correspondence)our officers, employees and agents (“We”/”Us”/”Our”) and the person or legal entity making the Booking or to whom We supply services in respect of the Booking(“You/Your”).These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms.
Adherence to Terms
The owners have a right to terminate a booking without refund if guests do not adhere to our terms, conditions, policies and house rules or behave in anyway that is abusive, dangerous and generally unacceptable to any other guest or member of staff.
Booking, Payment and cancellation
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You and receive the non refundable deposit. Please note for campsite bookings during high season (July, August and bank holiday weekends) we will require 50% of the total fee on booking as the non refundable deposit. At other times of the year we ask for the first nights camping fees as the non refundable deposit. Full payment for complete booking period and number of people or agreed supplements is due on arrival at “Fourwinds”. Our ‘special offers’ require non refundable full payment on booking. If for any reason you wish to cancel your ‘special offer’ booking with more than 48 hours notice we will be happy for you to re use your nights at another time during the same calendar year, subject to availability. If for any reason we cancel your booking a full refund will be made. Bookings must be paid for using an acceptable and valid credit or debit card.
You are responsible and liable for any breakages or damages which you or any member of your party cause to the campsite property. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to make a charge to the guest’s credit/ debit card, or we may send you an invoice, for repair or making good if the damage or breakage is significant. We may make an additional charge if you did not report this.
Well behaved dogs are welcome in the campsite once supervised and on a lead at all times and walked in designated areas. Please bag up and use the bins provided for dog waste. Please note that a maximum of 4 dogs per camping unit allowed. Please note that if your dogs are not well behaved or cause disruption to other guests you maybe asked to leave.
Are welcome at Fourwinds, but must be under supervision at all times by parents or adult carers with particular emphasis on safety of themselves and others and respect for other guests privacy and belongings.
Guests are expected to be considerate of others by keeping noise to a minimum generally and especially at night. Music must be at acceptably lower levels after 10pm. Guests entering and leaving the property late night and early morning and using the common areas should do so quietly. Camping guests particularly are reminded about consideration of fellow campers in relation to late night noise and disruption.
Campers are asked to ensure they extinguish their butts and dispose of them in their rubbish and not litter the site. There is no smoking in communal areas.
Access and mobility
We have a separate access statement, please ask for a copy if required. It is also published on our website.
Safety and Security
Guests must follow instructions with regards to safety of selves and others at all times. Guests are expected to make themselves aware of fire evacuation procedures, and not undertake any activity that may cause risk of fire or injury to self others or property. Please note we do not take any responsibility for the security of your vehicle (s) or valuables. Please take all reasonable steps to secure your valuables to not invite theft by not leaving them on display.
Arrival and Departure
Check in time is 3pm unless otherwise agreed in writing and check out is 11am again unless agreed otherwise. All outstanding costs incurred by you during your stay must be settled up before departure..
Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or nights, then the rates maybe subject to change.
Other than for death or personal injury caused only by Our negligence or misrepresentation, our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss
Registration & Insurance
For our overseas guests who are from outside the Commonwealth or EU we must register passport/ID details and onward destination. This is a legal obligation. Holiday deposit/booking/cancellation, persons & vehicle insurance is not included therefore Guests are advised to arrange this themselves.
Please pitch where indicated by staff on arrival and park your vehicles closely beside your unit or in the car park
At our discretion we may allow a small campfire by a camping unit. This will depend on weather conditions and the suitability of available pitches so that any fires do not disturb others. We also have a central fire pit area for use once weather conditions allow. Please ask permission from the campsite owners. Campfires must be either above the ground in a suitable metal container or a sod of earth maybe removed and the fire maybe put on the ground. Before vacating the cold ashes should be spread, debris removed and the sod of turf replaced. In all cases safety and security are of the highest requirement and campfires must not be lit within 6 metres of any camping unit and must not be left unattended at any time. In addition a bucket of water or sand (supplied by the camper) must be kept by the lit fire at all times. The fire must be fully extinguished before left unattended. Fire marshals will be on duty. Failure to comply will may result in the campers being asked to leave the site with no refund. Please remember we have a campsite rule of quiet time after 10.00pm and this may apply in relation to social gatherings at campfires too.
We are enthusiastic about recycling and ask campers to help us achieve consistent standards by disposing of their rubbish in the correct bins provided. Please note that plastic bags and containers other than plastic bottles are not accepted as recycling in this area and go into the landfill black bin in a tied rubbish bag. Please ensure that all foodstuff rubbish is wrapped only in paper or card before placing in the brown bin. Please ensure that all landfill rubbish bags are closed properly and plastic bottles and cans are rinsed well before placing in the blue bins.
Camping Amenity Area
You are welcome to use the washing up facilities and showers. Our camping showers are on tokens, please purchase tokens at reception, which are 50p for 6minutes. We are happy to refund you on departure for unused tokens. – Please can you leave the showers and toilets clean and tidy for the next user. We have a washing machine that you can use on request. The cost is £2.00 and you will need to organise access with a member of staff. Please note camping reception opening times vary. Please check when you arrive.
Is available in parts of the campsite. If you would like access please ask for a password (charges apply). We have a strict policy with regards to Wifi usage. It is only allowed for surfing appropriate sites and checking/responding to emails. Please don’t use it for downloading as our speeds are pretty slow at best. We do monitor usage.